Privacy Policy

1. Introduction

Welcome to the Privacy Policy of Kaista Casino ("Kaista", "we", "us", or "our"), operated at kaista.xyz. We are committed to protecting your privacy and handling your personal data with transparency and care.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit kaista.xyz, register an account, play games, claim your kaista deposit bonus, make transactions, or otherwise interact with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of Kaista Casino.

2. Who We Are (Data Controller)

Kaista Casino is the data controller responsible for your personal information. For all data protection enquiries:

• Email: privacy@kaista.xyz
• Data Protection Officer: dpo@kaista.xyz
• Website: kaista.xyz

3. Information We Collect

3.1 Information You Provide Directly

When you register, use our services, or contact us at Kaista Casino, you may provide:

• Identity Data: Full name, date of birth, username
• Contact Data: Email address, phone number, postal address
• Financial Data: Payment method details, transaction history
• Account Data: Username, password (stored as encrypted hash), bonus preferences
• Verification Data: Government-issued ID, proof of address (required for KYC compliance)
• Communication Data: Messages sent to our support team via live chat or email

3.2 Information Collected Automatically

When you use kaista.xyz, we automatically collect:

• Technical Data: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, games played, time spent, bonus codes used (including kaista promo codes)
• Location Data: Country/region (derived from IP address for compliance purposes)
• Cookie Data: As described in our Cookies Policy

3.3 Information from Third Parties

• Payment Processors: Transaction status and fraud indicators
• Identity Verification Services: KYC/AML check results
• Affiliate Partners: Referral source when you are referred to Kaista Casino
• Social Media: If you choose to register or log in via social accounts

4. How We Use Your Information

We use your personal data for the following purposes, in accordance with applicable data protection laws:

4.1 To Provide Our Services

• Create and manage your kaista.xyz account
• Process deposits, withdrawals, and bonus claims (including kaista casino deposit bonus codes)
• Provide access to games and maintain your gaming history
• Send transactional emails (account verification, withdrawal confirmations)
• Provide customer support via live chat and email

4.2 For Legal and Compliance Obligations

• Verify your identity (KYC — Know Your Customer)
• Comply with Anti-Money Laundering (AML) regulations
• Prevent fraud, money laundering, and underage gambling
• Maintain records as required by our gaming licence
• Respond to legal requests from regulatory authorities

4.3 For Marketing and Communications (with consent)

• Send newsletters about new kaista casino bonus offers and promotions
• Notify you of new game releases and VIP program benefits
• Send personalised offers based on your gaming preferences

You can opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us at privacy@kaista.xyz.

4.4 For Improving Our Services

• Analyse usage patterns to improve the Kaista online casino experience
• Test new features and layouts
• Conduct research and analytics

5. Legal Basis for Processing (GDPR)

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Payment Service Providers: Visa, Mastercard, Skrill, Neteller, and cryptocurrency processors — to facilitate transactions
• Game Software Providers: Pragmatic Play, NetEnt, Play'n GO, Microgaming — for game delivery and fairness auditing
• Identity Verification Partners: For KYC compliance
• IT Service Providers: Cloud hosting, security, and support tool vendors
• Regulatory Authorities: When required by law or our gambling licence
• Law Enforcement: When legally required to prevent criminal activity

All third parties we work with are contractually obligated to process your data only for the specified purpose and in compliance with applicable privacy laws.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy:

• Account data: For the duration of your account plus 7 years after closure (regulatory requirement)
• Transaction records: 7 years (financial regulation)
• KYC documents: 5 years after account closure
• Marketing preferences: Until you withdraw consent
• Cookies & analytics data: As specified in our Cookies Policy

8. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Right of Access: Request a copy of all personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw marketing consent at any time
• Right to Complain: Lodge a complaint with your national data protection authority

To exercise any of these rights, contact us at: privacy@kaista.xyz. We will respond within 30 days.

9. Data Security

Kaista Casino implements industry-standard security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Multi-factor authentication for administrative access
• Regular third-party security audits and penetration testing
• Strict employee access controls on a need-to-know basis
• 24/7 monitoring for suspicious activity

Despite these measures, no internet transmission is 100% secure. If you suspect any security breach related to your kaista casino login, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your own. We ensure such transfers are protected by appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent mechanisms.

11. Responsible Gambling & Data

Kaista Casino is committed to responsible gambling. We may use your gaming data to:

• Identify patterns that may indicate problem gambling behaviour
• Enforce self-exclusion and deposit limit settings you have chosen
• Comply with responsible gambling regulations

If you wish to self-exclude, contact support@kaista.xyz or visit GAMSTOP (UK players) or BeGambleAware.org.

12. Children's Privacy

Kaista Casino is strictly for persons aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@kaista.xyz and we will delete the data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on kaista.xyz or by emailing you at the address registered to your account. The "Last Updated" date at the top reflects the most recent revision.

14. Contact & Complaints

For any questions, requests, or complaints regarding your privacy at Kaista Casino:

• Email: privacy@kaista.xyz
• Data Protection Officer: dpo@kaista.xyz
• Live Chat: Available 24/7 at kaista.xyz

If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.